In store, mail, and carrier returns

In Store Returns:

When making a return, please bring the following items with you to the store.

1. The items along with all original packaging, including all paperwork, parts, and accessories
2. The receipt (for store purchases), packing slip and ship confirmation email (for online purchases), Ready for Pick Up Email or Pick Up Confirmation Email (for Buy Online, Pick Up in Store purchases)
3. The credit card or gift card used for the purchase

Return via mail:

Please refer to the packing slip provided in your package. Packages may come with a free return shipping label. Some packages come with a shipping label that deducts $8 from your return refund when used. For large/heavy items that require carrier pick-up, greater return shipping costs may apply.

Some packages do not include a return shipping label. For packages that do not come with a return shipping label, or if your preference is not to use a provided label, you can also simply address the package using the information below and pay for the return shipping with a mail service of your choice. To mail in your return:

1. Repackage items in original packaging, including all paperwork, parts, and accessories
2. Remove all extra labels from previous shipping on the outside of the box
3. Complete the Return Reason Form on the packing slip and enclose in the box
4. Apply the provided return label to the outside of the box* OR address the box to:
   
   Capitol Shirts and Pants
   Returns Department 
   25 West Main St. #800
   Madison, WI 53703
   
   
5. Send your package via the shipping service noted on your return label. If you are not using your provided return label, send it through the mail service of your choice**.
6. Track your return shipment through your account if using a provided return label, or make sure to keep the tracking number provided when using the shipping service of your choice and track via their website.
   
   *Please make sure the original label provided is used (not a copy). 
   **Return Shipping charges must be paid. DSG does not accept packages sent as Cash On Delivery (C.O.D.).

Carrier Returns:

Typically items requiring pick up by a carrier are oversized/weight. Return shipping costs may apply. To return an item that requires carrier pick up:

• Contact Customer Service to discuss the nature of the return and to arrange carrier pick up of your item
• Repackage items in original packaging, including all paperwork, parts, and accessories
• Complete the Return Reason Form on the packing slip and enclose in the box
• Remove all extra labels from previous shipping on the outside of the box
• Place package at the front door for the shipping driver
• You must be present when the carrier picks up the item